Himachal Pradesh Police’s emergency response system has set a record during Diwali. The Emergency Response Support System (ERSS)-112 responded to 586 emergency incidents on Diwali day alone, the highest number it has handled in a single day. Of these, 187 cases were fire-related.
Despite the heavy load, police reached people with an average event response time of 3 minutes 37 seconds.
According to Police Headquarters, emergency services across the state were under considerably more pressure than on normal days. Besides the 187 fire incidents, which were attributed to firecrackers and other causes, ERSS-112 also received calls relating to various other types of emergencies. All cases were monitored in real time, and the concerned emergency response units were dispatched to the spots. The entire process, from receipt of the call to dispatching and response by the team, was monitored.
DGP lauds the team
DGP Himachal Pradesh Ashok Tiwari congratulated the call takers, dispatchers, supervisors and field-level emergency response unit personnel associated with ERSS-112 for the performance. He said that while families across the state were celebrating Diwali, police and emergency service personnel were on duty for public safety.
The DGP said that handling a record 586 emergencies in a day and reaching people in such a short time reflects the team’s commitment, professional capability and coordination. He added that continuous monitoring, accountability, technical integration and performance review are being emphasised to strengthen the system.
Police appeal
Police Headquarters said the success of an emergency response system is judged not merely by how many calls it handles, but by how quickly and effectively help reaches citizens in need. Himachal Police is working to make ERSS-112 more reliable, faster and citizen-centric.
Police have appealed to citizens to dial 112 immediately in any emergency. The service is available 24 hours a day, seven days a week.
